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Graphic Design and Web Development Certification
(Evening Class)
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Our next course has been executed!
Telephone Courtesy and Customer Service
From
April 17, 2023 08:00
until
April 21, 2023 17:00
Categories: SHORT COURSES
Hits: 210
Price excluding Tablet will be N$6 500.00
Note: Including a Tablet the price will be N$8 500.00
Target
- PA, Administrators, Receptionists, Secretaries, Personal Assistants and Telesales Personnel
Duration
- 5 days
Course objectives:
Participants will have the following opportunities:
- To identify key components of an effective telephone voice;
- To practice business telephone courtesy and techniques;
- To develop listening and oral-communication skills that focus on telephone communication; &
- To develop ways to handle difficult situations that can occur in telephone conversations.