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+264-61-207-2038

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The Centre for Enterprise Development (CED / the Centre), a centre within the Namibia University of Science and Technology, was established in 2000 to facilitate capacity building initiatives for the public, private and NGO sectors.

Telephone Courtesy and Customer Service

CED was established in 2000 to facilitate capacity building initiatives for the public, private and NGO sectors.

Telephone Courtesy and Customer Service

From September 09, 2019 08:00 until September 13, 2019 17:00
Categories: SHORT COURSES
Hits: 78

Price excluding Tablet will be N$5 900.00

Note: Including a Tablet the price will be N$7 900.00

Target

  • PA, Administrators, Receptionists, Secretaries, Personal Assistants and Telesales Personnel

Duration

  • 2 days

Course objectives:

Participants will have the following opportunities:

  • To identify key components of an effective telephone voice;
  • To practice business telephone courtesy and techniques;
  • To develop listening and oral-communication skills that focus on telephone communication; &
  • To develop ways to handle difficult situations that can occur in telephone conversations.

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