5 Point Customer Charter
- Friendly service is our passion. You can expect friendly, helpful and knowledgeable service in all aspects of our business from all our staff.
- Prompt replies are guaranteed. Enquiries by phone will receive a reply within one working day and for email, within 8 working hours.
- We will maintain the highest level of professional standards, skills and competence.
- We will always be responsive to both positive and negative feedback received, and work around the clock to provide prompt feedback and solutions.
- We pride ourselves by offering quality training solutions and will continuously explore ways to improve the level of customer service we deliver.